Terms of service
These terms are an agreement between you and Next Wave Services ("we", "us") for Next Wave Websites. By asking us to build a website or by buying a plan, you agree to them. If you're agreeing for a business, you confirm you can act for it.
1. Your free preview
When you sign up, we build a website for your business and show you a private preview. The preview is free and you don't have to buy anything. Previews are taken offline after a while if no plan is chosen; we'll tell you the date.
2. What you give us
You confirm that the information, text, photos and logos you give us, or point us to on your current website, are yours to use or that you have permission to use them, and that they're accurate. You keep ownership of your content. You let us use it to build, host and improve your website.
We may add stock photos we're licensed to use. Logo ideas we make with AI are a starting point: we can't promise they're unique or that they can be registered as a trademark, so check before you rely on one.
3. Plans and payment
- Plans and prices are shown with your preview before you pay. That price is the one you're charged.
- Website (monthly, or yearly at 12 months for the price of 10) and Website + Maintenance renew automatically. We charge the card you saved at checkout on the same day each month, or each year on Yearly, until you cancel.
- Own it is a one-time payment (currently $749) plus a monthly hosting and care charge after the first free month.
- If a charge fails, we'll email you and try again. If it still can't be paid after our notices, we may take your website offline until the account is brought up to date.
4. Cancelling and refunds
You can cancel anytime by email or phone. We stop future charges; there's no cancellation fee. On Yearly, cancel before it renews and you won't be charged again.
30-day money-back promise: on Website (monthly or yearly) and Website + Maintenance, if you're not happy within 30 days of your first payment, tell us and we'll refund everything you've paid. Otherwise, payments already made aren't refunded.
5. Updates and custom work
Small updates (wording, photo and image swaps, hours, prices, phone and address) are included on Website plans. New pages, new sections and layout changes are custom work: included up to 5 hours a month on Website + Maintenance, or quoted first on other plans.
6. Your domain and your website
Your domain stays registered in your name. On Own it, the website and its code are yours once paid. On Website plans, we host and run the website for you while your plan is active; if you cancel, it's taken offline at the end of what you've paid for, and on request we'll send you your text and images.
7. Acceptable use
Don't use the service for anything illegal, misleading, or harmful, to infringe anyone's rights, or to send spam. We may refuse to build, or take offline, a website that breaks these rules.
8. Availability
We work to keep websites online, secure and fast, but we can't promise the service will never be interrupted. We may update how the service works as long as your plan keeps what it includes.
9. Disclaimers and limits
Except as stated in these terms, the service is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost business, and our total liability is limited to what you paid us in the 12 months before the claim.
10. Changes to these terms
We may update these terms. We'll change the date at the top, and tell customers by email about significant changes before they apply to them.
11. Law
These terms are governed by the laws of North Carolina, USA.
Contact us
Next Wave Services
301 S McDowell St, Suite 125-1412, Charlotte, NC 28204
mahalo@nextwaveservices.com · (888) 827-9638
See also our privacy policy.